Saturday, February 19, 2011

"Document Management: Assessing costs and Benefits" - Gartner Research

Gartner has published in 2000 a research by Debra Logan, where you can find information about the ROI in Document Management. Despite the eleven years that passed by, most of the conclusion are still true and must taken in account. 

Debra claims that “Investment in DM will typically pay itself within two or three years. Information “hyper flow” is making this outlay almost mandatory for many document-intensive enterprises. Here is the case for cost-justifying the investment”.

Nowadays, almost any company is document-intensive, we create documents in many context for many proposes. We are called the Knowledge Workers, because we use knowledge and most of all we produce knowledge. How to capture knowledge? One of many ways is to write it down… in documents.

Debra proposes a reflection about the 10 ways of wasting time and money with documents, such as
  •    “documents are hard to find” ( especially when you are not the one who wrote it down
  • “document are hard to share” ( am I really looking to the last version? “ )

 In the end of this research, Debra defines a checklist for determine the “Maximum ROI from IDM” (Integrate Document Management):
  •  Volume of documentation
  •  Rate of increase
  •  How documents are created
  •  How documents are delivered Number of people that will access, edit, view
  • Compliance and Quality assurance that document will be need
  •  Business Value of the document
  •  Document´s Workflows requirements
  •  How documents will be used in business process
If you have questions about investing or not in Document Management, that a look in this research and take out the previous checklist in order to understand the importance of Documents in your organization. You can’t dream about how much you will save, if you invest in Document Management.

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